Cookies Policy

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:
    •    Make our website work as you'd expect
    •    Remember your settings during and between visits
    •    Offer you free services/content (thanks to advertising)
    •    Improve the speed/security of the site
    •    Allow you to share pages with social networks like Facebook
    •    Continuously improve our website for you
    •    Make our marketing more efficient.

We do not use cookies to:
    •    Collect any personally identifiable information (without your express permission)
    •    Collect any sensitive information (without your express permission)
    •    Pass personally identifiable data to third parties
    •    Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

We use cookies to make our website work including:
    •    Remembering if we have already asked you certain questions

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

This site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily "Like" or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called "analytics" programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Visitors to our websites

When someone visits this website we may collect standard internet log information and details about visitor behavior when they are on our website. We do this so we can understand things such as the number of people visiting various parts of our websites, what time of day and the length if time they spent visiting our websites, operating system and browser type and to ensure we're developing our websites in a manner that continues to engage our visitors, please be assured that the manner in which we collect this information does not identify any individual. If we do want to collect personally identifiable information through our website we will not associate any data gathered from the site with personally identifiable data.

Business Hours

Main Telephone: 0121 285 4122
We operate a 24 hour service every day throughout the year.

Our office hours:
Monday-Friday: 9am to 5pm

Out of office hours:
Please telephone 0121 285 4122 and you will be directed to the Oncall Manager.

Our Address

Serenity Homecare Ltd
Moorcroft Wood Environment Centre
99 Hawkswood Drive
Wednesbury
WS10 8GA

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